Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Optimizing the properties in Pega Customer Service for Communications

Updated on March 15, 2022

If you did not apply Hotfix 8.4.1 while creating the application, you must optimize properties in the Interaction class (xxx-Work-Interaction) work table, and for all work group tables in your application to ensure that the phone call and outbound call interactions work seamlessly after updating.

Pega Customer Relationship Management for Communications Update Guide
Perform the following steps to optimize these properties:
  • SessionCode
  • czSwitchDestination
  • czResponseType
  1. In the header of Dev Studio, search for and then open the property.
  2. From the Actions menu, select Optimize for reporting.
  3. In the Property Optimization window, select the Interaction class (xxx-Work-Interaction) and all class groups from the list, and then click Next. (You can view the status of each property in the Column Population Jobs Dashboard.)
  4. Click Finish.
  5. Repeat steps 1 through 4 for each property.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us