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Adding the Next Best Action Advisor component for Customer Service to your application

Updated on March 16, 2022

The Customer Service for Communications 8.7 application includes the Next Best Action Advisor connector for Customer Service component, which is enabled by default.

Pega Customer Relationship Management for Communications Update Guide
After applying any required hotfixes for this component, perform the following steps to add the component to your application:
  1. From Pega Marketplace, download the Next Best Action Advisor component for Customer Service.
  2. Log in to your implementation application as an operator with administrator credentials.
  3. In Dev Studio, click Application > Definition.
  4. In the Enabled components section, click Manage components > Install new.
  5. Upload the Next-Best-Action Advisor component that you downloaded from Pega Marketplace.
  6. Ensure that Enabled is selected, and then click OK.

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