Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Deprecated cases

Updated on March 16, 2022

Cases for which a new enhanced case is available, or old cases which are no longer actively maintained, might be deprecated in newer releases. However, these cases remain backward compatible because they are deprecated, but not withdrawn. This section lists the cases that are deprecated in Foundation for Communications 8.5 work pool, and Pega Customer Service for Communications version 8.7.

Pega Customer Relationship Management for Communications Update Guide

The following cases are deprecated in the Foundation for Communications 8.5 work pool:

  • PegaComm-FW-CF-Work-MakePayment
  • PegaComm-FW-CF-Work-PauseService

The following cases are deprecated in Pega Customer Service for Communications version 8.7:

  • PegaComm-FW-CF-Work-AdjustCharge
  • PegaComm-FW-CF-Work-ApplyCorporateDiscount
  • PegaComm-FW-CF-Work-BillingInquiry
  • PegaComm-FW-CPMCFW-Work-LocalOfferNegotiator
  • PegaComm-FW-CPMCFW-Work-MoveCustomer
  • PegaComm-FW-CPMCFW-Work-LocalSalesNegotiator
  • PegaComm-FW-CF-Work-AddAuthorizedParty
  • PegaComm-FW-CF-Work-CourtesyCredit
  • PegaComm-FW-CPMCFW-Work-AddAuthorizedParty
  • PegaComm-FW-CPMCFW-Work-AdjustCharge
  • PegaComm-FW-CPMCFW-Work-ApplyCorporateDiscount
  • PegaComm-FW-CPMCFW-Work-Correspondence
  • PegaComm-FW-CPMCFW-Work-CourtesyCredit
  • PegaComm-FW-CPMCFW-Work-Complaint
  • PegaComm-FW-CPMCFW-Work-CloseAccount
  • PegaComm-FW-CPMCFW-Work-DisputeTransaction
  • PegaComm-FW-CF-Work-ChangeService
  • PegaComm-FW-CF-Work-ChangeServiceLocation
  • PegaComm-FW-CF-Work-CancelService

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us