If you did not apply Hotfix 8.4.1 while creating the application, you must optimize properties in the Interaction class (xxx-Work-Interaction) work table, and for all work group tables in your application to ensure that the phone call and outbound call interactions work seamlessly after updating.
- In the header of Dev Studio, search for and then open the property.
- From the Actions menu, select Optimize for reporting.
- In the Property Optimization window, select the Interaction class (xxx-Work-Interaction) and all class groups from the list, and then click Next. (You can view the status of each property in the Column Population Jobs Dashboard.)
- Click Finish.
- Repeat steps 1 through 4 for each property.