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Updating Pega Customer Service chat capabilities

Updated on March 19, 2021

If you use Pega Customer Service chat and you update from version 8.1 or earlier, update your chat server settings and optionally migrate legacy chat queues.

Pega CRM 8.6 Feature Adoption for Pega Cloud
For complete instructions, see Updating chat functionality to Pega Customer Service 8.2 and later.
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Tags

Pega Customer Service 8.6 Pega Sales Automation 8.6

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