• For new implementations of Pega Sales Automation, when you create a new case type, your case life cycle includes the Create stage by default.
• For existing implementations updating to Pega Sales Automation 8.7, adopting Create stage for case types is optional. In the case your implementation app uses the default case types from Pega Sales Automation application, you can expect Create stage to be included by default in the respective case types (e.g. Appointment case type).

For more information, see The Create stage in the Case Management documentation.

To understand how the Create stage can impact your existing case types, consider the various technical scenarios described in Technical considerations for the Create stage in existing case types.

In a production application, work item data volume can grow to a size where hundreds of megabytes of database storage is required. The Purge/Archive wizard automatically delete old work items from the respective tables or store them in archive files. For more information, see Purging and archiving old work items in the System administration documentation.