In Pega Customer Decision Hub version 8.7, you can export interactions and decision results to a repository, by using the export infrastructure that Pega Customer Decision Hub provides out of the box.

You can use the exported data for analysis in the Customer Profile Viewer and external business intelligence (BI) tools, as well as for auditing.

To enable this feature, first review your system for certain deprecated strategies and segments that are not compatible with the export feature, and remove or redesign them. Next, in your application settings, select a repository for the exported files.

The interactionHistory/writeToStream and decision/writeToStream dynamic system settings that control the export of interactions and decisions are disabled by default. You can start exporting interactions and/or decisions by modifying these settings.

The exported files are stored in the repository for 180 days. You can change the default retention periods for exported interactions and decisions by modifying the related dynamic system settings.

The WriteDataToInteractionFiles and WriteDataToDecisionFiles real-time data flow runs create files in the repository every 300 seconds, or after processing 75,000 records. The condition that is satisfied first triggers file creation. You can modify the snapshot management settings to control the size and number of exported files.