Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Exporting interactions and decisions to a repository

Updated on June 20, 2022

This content applies only to On-premises and Client-managed cloud environments

In Pega Customer Decision Hub version 8.7, you can export interactions and decision results to a repository, by using the export infrastructure that Pega Customer Decision Hub provides out of the box.

You can use the exported data for analysis in the Customer Profile Viewer and external business intelligence (BI) tools, as well as for auditing.

To enable this feature, first review your system for certain deprecated strategies and segments that are not compatible with the export feature, and remove or redesign them. Next, in your application settings, select a repository for the exported files.

The interactionHistory/writeToStream and decision/writeToStream dynamic system settings that control the export of interactions and decisions are disabled by default. You can start exporting interactions and/or decisions by modifying these settings.

The exported files are stored in the repository for 180 days. You can change the default retention periods for exported interactions and decisions by modifying the related dynamic system settings.

The WriteDataToInteractionFiles and WriteDataToDecisionFiles real-time data flow runs create files in the repository every 300 seconds, or after processing 75,000 records. The condition that is satisfied first triggers file creation. You can modify the snapshot management settings to control the size and number of exported files.

Note: In the 8.7 release, Pega Customer Decision Hub continues to store interaction history in the relational database. Therefore, it is still possible to extract interaction history data from the database to files in a repository, using a manually defined export process. For more information about this earlier method, see Exporting interaction history data from the relational database.
Pega Customer Decision Hub Update Guide
What to do next: To configure the export of interactions and decisions to the repository, using the new export feature, perform the following steps:
  1. Updating strategies and segments with deprecated rules
  2. Selecting a repository for exported interactions and decisions
  3. Changing the file creation limits
  4. Enabling and disabling the export of decisions through a DSS
  5. Configuring the retention period for exported interactions through a DSS
  6. Configuring the retention period for exported decisions through a DSS
  • Previous topic Configuring properties for use in engagement policies
  • Next topic Updating strategies and segments with deprecated rules

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us