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Capturing customer responses to payment reminders

Updated on July 1, 2021

Pega Customer Decision Hub provides standard API to capture responses against the recommended actions. Vendors and call center channel can provide the updates on delivery of treatments (for example, updates such as Wrong number, Call not received, SMS not delivered, Email bounced back). This information helps AI to learn and recommend next channel for future interactions.

For more information, see Capturing responses to actions triggered by a real-time container.

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