Action flows determine the execution path for outbound actions invoked from a next-best-action schedule. As a best practice, a standard flow can be configured to be used as template for payment reminder actions.
Use the following best practices:
- WhichChannel decision table can be utilized for determining the identified Channel
- Select the Use associated Treatment option for email or SMS shapes within the action flow
- To create an Outbound call in Customer service application, use Hand off shape to invoke the corresponding SOAP/REST service