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Configuring payment reminders for collections

Updated on July 1, 2021

Collections managers can configure payment reminders to bring past-due account to customers attention, and thus encourage customers to make payments. Next-Best-Action decisions recommends relevant reminder action for every customer interaction.

Configure payment reminders in Pega Customer Decision Hub by doing the following steps:

  1. Create an action for payment reminders.

    Payment reminder action holds various details that can be used by the NBA strategy for making decision.
  2. Create reminder message treatments across different channels.

    A treatment is the definition of the content that is delivered to a customer as part of an action over a specific communication channel.
  3. Configure the engagement policy.

    Engagement policies are a set of business rules and practices used by the organization to determine which customers are eligible customers for which next best actions.
  4. Configure the action flow.

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