Your customers expect you to make their life easily – providing the payment option that suits their current financial conditions, on the channel they prefer.
Pega Customer Decision Hub for Collections helps you provide a more secure, personalized debt resolution experience across any channel.
- Configuring payment plans for collections
Configure debt repayment program to help your customers in collections pay off their debt easily by creating a payment plan with payment reminders for a selected group of customers.
- Prioritizing debt collection actions to achieve your debt collection goals
In the Arbitration section of Next-Best-Action Designer, adjust the business levers to apply the action business weight to achieve debt collection goals through prioritization.
- Event-controlled next best action execution
Events can be configured to trigger next best action, as well as to trigger collection reminders immediately. Events can be triggered on a customer or account context.