Your customers expect you to make their life easily – providing the payment option that suits their current financial conditions, on the channel they prefer.

Pega Customer Decision Hub for Collections helps you provide a more secure, personalized debt resolution experience across any channel.

• Configuring payment plans for collections

  Configure debt repayment program to help your customers in collections pay off their debt easily by creating a payment plan with payment reminders for a selected group of customers.

• Prioritizing debt collection actions to achieve your debt collection goals

  In the Arbitration section of Next-Best-Action Designer, adjust the business levers to apply the action business weight to achieve debt collection goals through prioritization.

• Event-controlled next best action execution

  Events can be configured to trigger next best action, as well as to trigger collection reminders immediately. Events can be triggered on a customer or account context.