The Constraints tab in Next-Best-Action Designer helps you configure customer contact limits across different outbound channels to avoid over-communication with customers repeatedly through the same channels. Constraints settings are applied across all outbound actions invoked through the next-best-action schedule.

Customer contact limits section in Pega Customer Decision Hub Next-Best-Action Designer Constraints tab showing a sample limits configuration.

You can also use contact policies to avoid overexposure to certain actions or business groups. For more information, see Next-Best-Action Designer constraints.

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