Configure a debt repayment program to help your customers in collections pay off their debt easily by creating a payment plan with payment reminders for a selected group of customers.

1. Create a payment plan for payment reminders.
   Payment plan action holds various details that can be used by the Next-Best-Action strategy for making decision.
2. Create payment plan message treatments across different channels.
   A treatment is the definition of the content that is delivered to a customer as part of an action over a specific communication channel.
3. Configure an engagement policy.
   Engagement policies are a set of business rules and practices used by the organization to determine which customers are eligible customers for which next best actions.
4. Configure Action flow design.

Do the following steps to create a payment plan under the Pay Off Debt group:

1. In the Collections list, select PayOffDebt, and then click EditCreate Action.
2. In the Create Action window under the Accounts context, in the action title field, enter Two equal payments, and then click Create and open.
3. Capture Description, Keycode and any other relevant fields.
4. Go to Engagement policy tab and configure the implementation preference, for example, Account -“Has Active Payment Plans” is not equal to “True” and Account- “is in Collection” is equal to “True”.
   Note: xCAR data model includes relevant properties for supporting Collections decisioning, if you need any additional properties then you need to add them to your imp classes.
5. Ensure that the actions corresponding to payment plans have their Applicability set to check container name in order to restrict Actions being available for the top level container, NextBestAction.
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6. On the Treatments tab, click on Add channel.
7. Add Agent assisted Inbound channel treatment.

   

   

Extension strategy, NBA_Collections_PayOffDebt_Account_Ext can be modified to incorporate a custom logic for calculating the amount to be paid. You can also use this extension for updating any other custom logic needed for implementation.

• Recommending payment plans