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Configuring recurring schedule to run next-best-action for customers in collections

Updated on July 1, 2021

Configure the schedule to support the performance of Next-Best-Action decisioning for audiences who are in collections, in the Channels tab of Next-Best-Action Designer.

  1. In the Channels tab of the Next-Best-Action Designer, click Edit button to configure a primary schedule for the primary context (Customer).
  2. Choose the audience with a condition to fetch the relevant Customers by including respective filter conditions in the segment, for example, Customers in arrears.
    Configuring a primary schedule to support Next-Best-Action decisioning for collections
    Primary schedule in Next-Best-Action Designer Channels tab with starting population defined to fetch the relevant customers, for example Customers in arrears.

    For more information, see Configuring a recurring schedule for Next-Best-Action.

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