Channels are a means of communication that customers can use to interact with a company. Pega Customer Decision Hub for Communications includes integrated, multi-channel support capabilities for managing email, SMS, push notifications and web-based service interactions. Additionally, in-person interactions can be conducted using a mobile device, such as a tablet computer.

Pega Customer Decision Hub for Communications allows you to build your process once and reuse it in any channel.

Configure channels by performing the following actions: