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Configuring the outbound SMS account

Updated on January 22, 2021

You can configure the SMS server information for outbound SMS transactions. Use the Pega-provided SMS account named Default for outbound SMS transactions. Typically, no inbound SMS account is needed for Pega Customer Decision Hub for Communications.

  1. Log in to the Pega Customer Decision Hub portal.
  2. Click ConfigurationSettingsChannelsSMS.
  3. On the SMS landing page, click Edit to the right of the Default (outbound) account, and then update the account with information for your SMS server. For more information about SMS accounts, see the Pega Customer Decision Hub Implementation Guide on the Pega Customer Decision Hub product page.
  4. Click OK.
  5. In the Connection column, to verify that the account configuration is correct, click Test.
    Result: You receive a summary of the test results. Ensure that the Result column for each step of the test displays Success, and then click X at the top right of the results window to close the window. If the test is not successful, correct the account information, and repeat the test.

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