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Configuring and starting agent schedules

Updated on January 22, 2021

Perform this task if you disabled agents as part of the upgrade prerequisites. After you restart the application server, enable the agent schedules.

  1. Log in to Dev Studio as an administrator.
  2. Click Records ExplorerSysAdminAgent Schedule.
  3. Open the Pega Customer Decision Hub agent schedules for each node on which you want to run the agents. That includes the following schedules:
    • PegaMKT-Engine
    • PegaMKT-PushNotification
    • (If licensed) PegaMKT-FieldMarketing
      Note: Enable the agent RefreshCampaignOfferStats on only one node to avoid duplicate requests to refresh statistics.
    • ServiceLevelEvents agent within the Pega-ProCom agent schedule
    • ADMSnapshot within Pega-DecisioningEngine
  4. Select the Enable this agent check box and make sure that each agent is enabled.
  5. Click Save.
  6. Update the Pega-RULES agent schedule on every active node by performing the following actions:
    1. Open the agent schedule and click the Security tab.
    2. Set the access group to PegaNBAM:Agents.
    3. Select the Bypass activity authentication check box.

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