By default, Pega Customer Decision Hub for Financial Services uses the term actions to refer to the engagement messages. If needed, you can change this to a more appropriate term, such as Promotions or Nudges.

To change the terminology, edit the business hierarchy in the Next-Best-Action designer.

1. In the Taxonomy tab of the Next-Best-Action designer, edit a business group.
2. In the Action naming (singular) field, enter the singular form of the name which will be given to actions from this group, for example, Promotion.
3. In the Action naming (plural) field, enter the singular form of the name which will be given to actions from this group, for example, Promotions.