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Implementing inbound SMS accounts

Updated on October 19, 2020

Pega Customer Decision Hub for Financial Services uses inbound SMS accounts to listen for customer responses to actions and to take the next appropriate action.

  • Defining inbound SMS accounts

    Pega Customer Decision Hub for Financial Services uses inbound SMS accounts to listen for customer responses to actions and to take the next appropriate action.

  • Configuring the inbound SMS account

    You can configure the SMS server information for inbound SMS transactions. An inbound SMS account is used to listen for customer responses to actions and to take appropriate next actions.

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