Pega Customer Decision Hub for Financial Services uses inbound SMS accounts to listen for customer responses to actions and to take the next appropriate action.

• Defining inbound SMS accounts

  Pega Customer Decision Hub for Financial Services uses inbound SMS accounts to listen for customer responses to actions and to take the next appropriate action.

• Configuring the inbound SMS account

  You can configure the SMS server information for inbound SMS transactions. An inbound SMS account is used to listen for customer responses to actions and to take appropriate next actions.