Configuring channels
Channels are a means of communication that customers can use to interact with a company. Pega Customer Decision Hub includes integrated, multi-channel support capabilities for managing email, SMS, push notifications and web-based service interactions. Additionally, in-person interactions can be conducted using a mobile device, such as a tablet computer.
Pega Customer Decision Hub Implementation Guide
Pega Customer Decision Hub allows you to build your process once and reuse it in any channel.
Configure channels by performing the following actions:
Previous topic Adding properties to data types Next topic Configuring an Outbound Email Account