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Exporting customer data from Pega Customer Decision Hub

Updated on August 3, 2022

Organizations frequently need to export data such as transactional data, analytical and monitoring data, or interaction history results out of Pega Customer Decision Hub for further processing.

For example, the results of next-best-action decisions are recorded in Pega Customer Decision Hub as interaction history for each customer. You can export interaction history data out of Pega Customer Decision Hub and use it for reporting in external business intelligence tools that create insight beyond the scope of the Pega application.

Pega Customer Decision Hub Implementation Guide

Understanding the export process

You can define a data flow that exports interaction history records into a File data set. By running the data flow, you can export the data out of Pega Customer Decision Hub and into a specified repository.

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