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Applying communications accelerators

Updated on August 3, 2022

Speed up your implementation of Pega Customer Decision Hub for the communications industry and get more value from your investment in Pega Customer Decision Hub by applying accelerators. Accelerators help communications providers go live with their applications in a shorter time and provide guidance on best-in-class Pega practices.

The following accelerators are available for Pega Customer Decision Hub implementations for the communications industry:

Communications Customer Analytical Data Model
The communications customer analytical data model in the form of an extended Customer Analytics Record (xCAR) is a multilevel, structured record of the customer data in a format that is optimized for performance, real-time analytics, and one-to-one marketing. The xCAR provides a basis for faster, more accurate business decisions and for more attractive offers that are better tailored to the customers' needs.
Pega Next-Best-Action Advisor connector for Pega Customer Decision Hub
The connector integrates Pega Customer Decision Hub with Pega Next-Best-Action Advisor. This component is required if you want to use your Pega Customer Decision Hub application with Pega Next-Best-Action Advisor, Pega Customer Service for Communications, or both.
Next-Best-Action Designer Template for Pega Next-Best-Action Advisor
The Next-Best-Action Designer template defines a standard configuration to accelerate your implementation of Pega Next-Best-Action Advisor with Pega Customer Decision Hub. The template includes a typical communications-based hierarchy of groups and issues and engagement policies that you can customize to ensure that your customers receive the right actions in a timely manner. The template was designed by using the knowledge and experience gained from successful implementations of Pega Customer Decision Hub in agent-assisted channels for communications providers.
Before you begin: Determine which accelerators you need by reviewing the following implementation scenarios:
Common implementation scenarios for communications
A flow chart showing implementation scenarios with CSC, NBAA, and data model for comms, and the required components
  1. Go to Pega Marketplace and download the components that you want to add to your application.
  2. Install the components by following the instructions that are provided with each component.

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