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Creating the Pega Customer Decision Hub implementation layer application

Updated on August 3, 2022

Extend and customize the out-of-the-box features of Pega Customer Decision Hub by creating the implementation layer application.

For example, the implementation layer application contains the customer class for storing your customer data, a hierarchy of groups and issues and engagement policies for determining next best actions, and rules for loading customer data into Pega Customer Decision Hub from external systems.

Getting started:

Complete the initial setup for your deployment type:

Pega Cloud services deployment
Create an administrator operator and run the First-time Setup Process for your application.

For instructions, see .

On-premises or client-managed cloud deployment
Create your application by running the New Application wizard.

For instructions, see Creating your Pega Customer Decision Hub application for on-premises and third-party cloud deployment types.

What to do next:

When you complete the initial setup, perform the following procedures:

  1. Verifying installed rulesets
  2. Optional: Implementing your Pega Customer Decision Hub application in a CRM configuration
  3. Creating operator accounts
  4. Updating the Manager field for your organization units
  5. Optional: Defining the security model and organization structure
  6. Configuring access groups and roles
  7. Configuring Microsite settings
  8. Optional: Granting permission to configure ethical bias policies
  9. Optional: Enabling Pega Customer Decision Hub Marketing Campaign Edition
  10. Verifying the System Health page
  • Previous topic Configuring the Development environment
  • Next topic Creating your Pega Customer Decision Hub application for on-premises and third-party cloud deployment types

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