Deployment architecture

To make business changes to a live system with Pega Customer Decision Hub, you need the Pega 1:1 Operations Manager application in the BOE environment, in which business users can access Pega 1:1 Operations Manager and request business changes.

Pega Customer Decision Hub and Pega 1:1 Operations Manager are first implemented in the Development environment. Then, both applications are packaged and migrated to the Staging, BOE, and Production environments.

For more information about the four environments and the data pipelines that are required for a system with Pega Customer Decision Hub, see Deployment architecture for Pega Customer Decision Hub.

Understanding the Pega 1:1 Operations Manager implementation process

At a high level, implementing Pega 1:1 Operations Manager consists of the following stages:

1. Setting up Pega 1:1 Operations Manager in the Development environment:
   1. Creating the Pega 1:1 Operations Manager implementation application in its own implementation layer.
   2. Creating an overlay application for holding your artifact changes.
   3. Extending and customizing the Pega 1:1 Operations Manager implementation application to meet your requirements, for example, by extending the approval process.
2. Migrating the Pega 1:1 Operations Manager application to the Staging, BOE, and Production environments.

To set up Pega 1:1 Operations Manager, perform the following procedures: