Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Manually configuring the customer class

Updated on August 3, 2022

For industries other than telecommunications, finance, healthcare, or insurance, you must manually create and configure your customer class.

The customer class represents the customer entity in Pega Customer Decision Hub. The base customer class is PegaMKT-Data-Customer, which is backed by the MKT_CUSTOMER table in the outbound marketing schema. Pega Customer Decision Hub utilizes the external mappings defined on the customer class to load up customer data.

Typically, to support loading of customer data, you must configure a class that extends the base customer class.

What to do next: To configure the customer class, complete the following steps:
  1. Creating your customer class
  2. Mapping a customer class to a database table
  3. Optional: Creating a class key property for an extended customer class
  4. Defining customer contexts for multilevel decisioning in Pega Customer Decision Hub
  5. Extending and updating the CustomerSearchResultGrid section
  6. Extending and updating the MKTProfileHeaderSearchOverlay section
  7. Optimizing properties to speed up segment creation

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us