Speed up your implementation of Pega Customer Decision Hub for the communications industry and get more value from your investment in Pega Customer Decision Hub by applying accelerators. Accelerators help communications providers go live with their applications in a shorter time and provide guidance on best-in-class Pega practices.

The following accelerators are available for Pega Customer Decision Hub implementations for the communications industry:

Pega Next-Best-Action Advisor

This application uses Pega Customer Decision Hub to guide interactions in agent-assisted channels through a constant stream of next-best-action recommendations. Pega Next-Best-Action Advisor helps agents pivot from selling, through serving, to retaining based on each customer’s unique situation. Pega Next-Best-Action Advisor is part of the Pega Customer Relationship Management suite.

Pega Next-Best-Action Advisor connector for Pega Customer Decision Hub

The connector integrates Pega Customer Decision Hub with Pega Next-Best-Action Advisor. This component is required if you want to use your Pega Customer Decision Hub application with Pega Next-Best-Action Advisor, Pega Customer Service for Communications, or both.

Next-Best-Action Designer Template for Pega Next-Best-Action Advisor

The Next-Best-Action Designer template defines a standard configuration to accelerate your implementation of Pega Next-Best-Action Advisor with Pega Customer Decision Hub. The template includes a typical communications-based hierarchy of groups and issues and engagement policies that you can customize to ensure that your customers receive the right actions in a timely manner. The template was designed by using the knowledge and experience gained from successful implementations of Pega Customer Decision Hub in agent-assisted channels for communications providers.

Advanced Bundling Component

This component accelerates the implementation of Pega Customer Decision Hub for organizations that want to use the advanced bundling capabilities typically required of Pega Next-Best-Action Advisor without implementing Pega Next-Best-Action Advisor itself.