Speed up your implementation of Pega Customer Decision Hub for the
communications industry and get more value from your investment in Pega Customer Decision Hub by applying accelerators. Accelerators help communications
providers go live with their applications in a shorter time and provide guidance on
best-in-class Pega practices.
The following accelerators are available for Pega Customer Decision Hub
implementations for the communications industry:
- Pega Next-Best-Action Advisor
- This application uses Pega Customer Decision Hub to guide interactions
in agent-assisted channels through a constant stream of next-best-action
recommendations. Pega Next-Best-Action Advisor helps agents pivot from
selling, through serving, to retaining based on each customer’s unique
situation. Pega Next-Best-Action Advisor is part of the Pega Customer Relationship Management suite.
- Pega Next-Best-Action Advisor connector for
Pega Customer Decision Hub
- The connector integrates Pega Customer Decision Hub with Pega Next-Best-Action Advisor. This component is required if you want to use your
Pega Customer Decision Hub application with Pega Next-Best-Action Advisor, Pega Customer Service for Communications, or
- Next-Best-Action Designer Template
for Pega Next-Best-Action Advisor
- The Next-Best-Action Designer template defines a standard
configuration to accelerate your implementation of Pega Next-Best-Action Advisor with Pega Customer Decision Hub. The template includes a typical
communications-based hierarchy of groups and issues and engagement policies that
you can customize to ensure that your customers receive the right actions in a
timely manner. The template was designed by using the knowledge and experience
gained from successful implementations of Pega Customer Decision Hub in
agent-assisted channels for communications providers.
- Advanced Bundling Component
- This component accelerates the implementation of Pega Customer Decision Hub for organizations that want to use the advanced bundling capabilities
typically required of Pega Next-Best-Action Advisor without implementing
Pega Next-Best-Action Advisor itself.
- Go to Pega Marketplace and download the components that
you want to add to your application.
- Install the components by following the instructions that are provided with