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Building features in Pega 1:1 Operations Manager

Updated on May 30, 2022

The implementation team enables or extends Pega 1:1 Operations Manager features to meet your business requirements.

Pega 1:1 Operations Manager has been designed with extensibility as a priority. This means, that the application includes many extension points that allow you to modify the application by using Case Management. However, the application also includes many rules flagged as Final. Final rules should not be extended or modified. Final rules contain functionality that Pega is likely to modify in the future. Therefore if you have a specific requirement and feel like you need one of the final rules to be extensible please contact Pega Global Client Support.

To configure application features, review the topics in the following sections:

  • Previous topic Verifying Pega 1:1 Operations Manager implementation
  • Next topic Selecting the default action flow for actions created from Pega 1:1 Operations Manager change requests

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