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Configuring channels

Updated on May 30, 2022

Channels are a means of communication that customers can use to interact with a company. Pega Customer Decision Hub includes integrated, multi-channel support capabilities for managing email, SMS, push notifications and web-based service interactions. Additionally, in-person interactions can be conducted using a mobile device, such as a tablet computer.

Pega Customer Decision Hub allows you to build your process once and reuse it in any channel.

Configure channels by performing the following actions:

  • Previous topic Modify Service Level Agreement settings for the Container service
  • Next topic Configuring an outbound email account

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