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Configuring the Get Next functionality

Updated on May 30, 2022

The Get Next link is a convenient way for Team Leads and NBA Specialists to start working on the next available task. By default, the functionality uses the operator's work list to assign the task, but you can also configure it to assign tasks directly from the team's work queue.

  1. In Dev Studio, find and open the operator account for the user who should receive tasks from the team work queue.
  2. Select Use all work queue assignments in user's team.
  3. Click Save.
Result: After the operator clicks the Get Next link, the next task from the work queue is moved to the operator's work list.

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