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Enabling channels

Updated on May 30, 2022

Use the on/off toggles to indicate which inbound and outbound channels are active and should be considered for Next-Best-Action.

Note: Your Pega Customer Decision Hub license determines which channels can be enabled in your application. For example, to use the Paid channel, you must have the license for Pega Customer Decision Hub Paid Media Edition. Before you enable a channel, review your license details to ensure that you are licensed to use that channel.
  1. In the Channels tab of the Next-Best-Action Designer, in the Channels section, review the active toggles.
  2. If you want to disable a channel for Next-Best-Action, set the related toggle to OFF.
    If a channel is toggled off, its status is stored in a Decision decision data rule (DDR) and the related part of the strategy framework is turned off. Setting the toggle to on reactivates the related part of the strategy framework.
    • Previous topic Configuring adaptive models for the Agent Assisted channel
    • Next topic Adding additional channels to Next-Best-Action Designer

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