Extending the treatment sections in Pega 1:1 Operations Manager
To enable additional treatment properties in Pega 1:1 Operations Manager, extend the Custom Treatment Element section.
The changes required to extend treatments must be handled in
both the Pega Customer Decision Hub and Pega 1:1 Operations Manager implementation
applications.
- Log in to your overlay application as a user in the RevisionManager access group.
- Create a standard change request that includes the treatment Decision Data rule for the treatment that you want to extend.
- Add the additional treatment property to the form field of the treatment Decision Data
rule.
- Complete the change request.
- Log in to your Pega Customer Decision Hub application as a user in the CDHAdmins access group.
- In Dev Studio, find the appropriate section for the treatment
type that you want to extend, and save it into your Pega Customer Decision Hub
implementation layer:
Extension section name Treatment type CustomEmailTreatmentElement Email CustomWebTreatmentElement Web CustomMobileTreatmentElement Mobile CustomSMSTreatmentElement SMS CustomPushTreatmentElement Push CustomAssistTreatmentElement Agent assisted - Add the additional treatment property to the extension section.
- Log in to the Pega 1:1 Operations Manager application as a user in the OpsDeveloper access group.
- Save the properties that you created in step 3 into the Pega 1:1 Operations Manager implementation layer.
- Add the properties to the extension section and When rule in the following way:
Treatment type Section rule When rule Email EmailTreatmentForm EmailCustomAttributesPresent Web WebTreatmentForm WebCustomAttributesPresent Mobile MobileTreatmentForm MobileCustomAttributesPresent SMS SMSTreatmentForm SMSCustomAttributesPresent Push PushTreatmentForm PushNotificationCustomAttributesPresent Agent Assisted AgentAssistedTreatmentForm AgentAssistedCustomAttributesPresent Other OtherTreatmentForm Not applicable
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