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Inbound and Outbound Interaction Management

Updated on January 22, 2021

Manage your customer engagements and next-best-actions across inbound and outbound channels.

Inbound channels that Pega Customer Decision Hub supports include web, call center, mobile, retail, IVR, and ATM. For outbound capabilities, Pega Customer Decision Hub supports email, SMS and push, as well as external paid channels through the use of Paid Media Manager. You can also define your own channels are required.

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