Pega Customer Decision Hub roles
Pega Customer Decision Hub supports roles needed for corporate and field marketing operations. These roles include Analyst, Manager, Administrator, Field Marketer, and Field Marketing Manager.
This matrix describes each of the roles provided with Pega Customer Decision Hub, their default portal, and key dashboard capabilities:
Role | Description | Default portal |
Analyst | Analysts create and manage marketing artifacts. They also configure, run, and monitor campaigns. | Pega Customer Decision Hub |
Manager | Managers manage teams of analysts. They can also review and approve campaigns. | Case Manager |
Administrator | Administrators have access to system configuration features. | Dev Studio |
NBAA Developer | NBAA developer can implement and extend the Advisor desktop application to meet specific customer requirements. They can also integrate the Advisor panels into the customer service desktop. | Dev Studio |
NBAA Agent | NBAA agent is typically a customer service, sales, or retention agent that interacts with customers over all assisted channels. | NBAA |
NBAA Application Manager | NBAA Application Managers can configure and manage the application from a business perspective. This includes defining the customer intents and categories, and actions available for agents. | Dev Studio |
1:1 Operations Manager Administrator | 1:1 Operations Manager Administrator extends and defines the 1:1 Operations Manager application. | Dev Studio |
1:1 Operations Manager Business User | 1:1 Operations Manager Business User creates and details out business-as-usual change requests | 1:1 Operations Manager |
1:1 Operations Manager NBA Specialist | 1:1 Operations Manager NBA Specialist works to fulfill the business-as-usual change request based on the details provided | 1:1 Operations Manager |
1:1 Operations Manager Team Lead | 1:1 Operations Team Lead approves, sizes, prioritizes, and resolves business-as-usual change requests. | 1:1 Operations Manager |
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