Volume constraints allow marketers to maximize the return on their outbound scheduled runs—in terms of response or profit—under specific constraints. Pega Customer Decision Hub provides constraint optimization that can be used when there is a finite amount of actions available or a capacity limit to be managed for a given channel.
The following constraint conditions are supported:
Action constraints allow the user to specify the maximum and/or minimum volume for an action. This is useful in situations where there is only a limited quantity available for a product.
Channel constraints allow the user to specify a maximum and/or minimum value for a delivery channel (e.g., Email, SMS, etc.). This is useful in situations where there are limitations on the delivery mechanism, such as SMS or email server throughput.
Action property constraints
Action property constraints allow the user to specify a maximum and/or minimum value for a group of actions based on a specific property or properties. For example, you can limit the number of actions which belong to a specific business issue.
Channel constraints can be combined with action or action property constraints. For example, you can specify that no more than 1000 Credit Card action emails can be sent in a given time period.