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Business change management

Updated on August 18, 2021

Business operations teams can make low-level changes to optimize the decision artifacts in Pega Customer Decision Hub by using Pega 1:1 Operations Manager. This module of Pega Customer Decision Hub provides a guided, task-driven process for implementing business-as-usual changes in your enterprise application, such as adding new offers or messages, modifying engagement policies, and enabling integrated channels.

Pega Customer Decision Hub Product Overview

Pega 1:1 Operations Manager empowers business users to respond quickly to changing business needs and trends in the marketplace by making non-disruptive, day-to-day updates to your application. The business change management process facilitates collaboration between operations, business, and technical teams to deploy these changes to the Production environment in an efficient and agile way.

For more information, see Business Agility in 1:1 Customer Engagement.

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