Inbound and Outbound Interaction Management
Manage your customer engagements and next-best-actions across inbound and outbound channels.
Pega Customer Decision Hub Product Overview
Inbound channels that Pega Customer Decision Hub supports include web, call center, mobile, retail, IVR, and ATM. For outbound capabilities, Pega Customer Decision Hub supports email, SMS and push, as well as external paid channels through the use of Paid Media Manager. You can also define your own channels are required.
Previous topic Shared marketing components Next topic Business change management