1:1 Operations Manager use cases
Use case Description Create Change Request 1:1 Operations Manager creates and manages the lifecycle of a new
business-as-usual change request. Business users can specify the details of the change
request. Team lead approves, sizes, and prioritizes the change request. NBA
specialists complete the change request.
Pega Customer Decision Hub reporting functionality
Report Description Adaptive Models The models overview displays a visualization of all adaptive models from the
system. It allows the comparison of models in terms of success rate and performance.
The predictor overview visualizes predictor performance and allows analysis of
predictor use across models within Adaptive Decision Manager (ADM). Visual Business Director Provides access to VBD data sources, KPIs, and views. Report Browser Facilitates the management of reports in the system. Examples include reports
pertaining to interaction history, adaptive model performance, campaign summary,
promoter survey, and un-subscriptions.
Pega Customer Decision Hub Product Overview Pega Customer Decision Hub Product Overview Pega Customer Decision Hub Product Overview