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Processes and reports

Updated on November 18, 2021

Pega Customer Decision Hub Product Overview Pega Customer Decision Hub Product Overview Pega Customer Decision Hub Product Overview

1:1 Operations Manager use cases

Use caseDescription
Create Change Request1:1 Operations Manager creates and manages the lifecycle of a new business-as-usual change request. Business users can specify the details of the change request. Team lead approves, sizes, and prioritizes the change request. NBA specialists complete the change request.

Pega Customer Decision Hub reporting functionality

Adaptive ModelsThe models overview displays a visualization of all adaptive models from the system. It allows the comparison of models in terms of success rate and performance. The predictor overview visualizes predictor performance and allows analysis of predictor use across models within Adaptive Decision Manager (ADM).
Visual Business DirectorProvides access to VBD data sources, KPIs, and views.
Report BrowserFacilitates the management of reports in the system. Examples include reports pertaining to interaction history, adaptive model performance, campaign summary, promoter survey, and un-subscriptions.

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