To debug strategies that are lower in the strategy stack, follow a similar process as
for debugging the
NBAStrategyFramework component. Depending on the strategy that you are debugging, you
will need to update the ExternalInputTester strategy to ensure that your
strategy results include all required component logic.
Pega Customer Decision Hub
For example, to debug strategy results that are dropping out
on the Treatments & Channels component of the
NBAStrategyFramework strategy, do the following steps:
In the Pega Customer Decision Hub portal, click IntelligenceStrategies.
Open the NBAStrategyFramework strategy.
From the NBAStrategyFramework strategy, open the
TreatmentsChannels strategy.
Tip: The TreatmentsChannels strategy will test joining
actions with active treatments. It will also run the Prediction to determine the
treatment level propensity.
Open the Test Run panel by clicking the slider button on the
right side of the strategy canvas.
In the Settings section, select Data
transform, and then select a persona transform.
Click the Open icon.
On the Definition tab of the data transform, specify the
characteristics of the persona.
The persona characteristics are defined as properties of the customer, their journey,
and other related data.
For example: If you have a specific test customer contact that you want to use as a test
persona, enter their ID in the Set .ContactId equal to row. You can
add new properties by right-clicking on a row and selecting Add
child.
Save the data transform and switch back to the TreatmentsChannels
strategy.
In the For external inputs use strategy field, enter
ExternalInputTester, and then click the
Open icon.
Selecting a strategy to test the non-generated components of the strategy
framework
Tip: The ExternalInputTester strategy imports the actions
that you want to test, as well as any required logic components. As you test component
lower than the NBAStrategyFramework, include the high level
components in this strategy.
On the strategy canvas, add the ActionLevelPropensity component,
as in the following figure:
ActionLevelPropensity is the required strategy component for action scoring. This
component expands the action by the number of active and enabled channels, which is
required to debug the treatment strategy.
Save and check in the ExternalInputTester strategy.
Switch back to the TreatmentsChannels strategy.
TreatmentsChannels strategy with the required test data transform and external
input strategy
Click Run, and then select the Result
component to view the strategy results.
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Debugging the NBAStrategyFramework component
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Configuring Next-Best-Action Designer for Pega Customer Service
