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Suspending an Outbound Campaign

Updated on August 4, 2022

If the user desires to make changes to a scheduled Outbound Campaign, they must first suspend it. To do so, the user can utilize the Suspend button or the Suspend action from the Actions menu. The user must also enter a note along with their suspension request.

Pega Customer Decision Hub

As part of suspending the Outbound Campaign, the system sends an email to the user that launched the Outbound Campaign notifying them of the Outbound Campaign’s suspension. This email also includes the note that was entered.

Suspending an Outbound Campaign returns it back to the In Design stage. The user can make further modifications to the Outbound Campaign before running it.

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