After you create a data flow, start a test run panel of your Next-Best-Action
strategy. You can test the full strategy framework by running the test at the top level of
the Next-Best-Action hierarchy, or test the configuration of a specific business group by
running the test only for that group.
Pega Customer Decision Hub
In the navigation panel of Dev Studio, click RecordsDecisionStrategy.
Open the Next-Best-Action strategy that you want to test. For example, to test
the full Next-Best-Action strategy framework, open the
NBA_TopLevel strategy.
Open the Test run panel by clicking the
Toggle side panel icon on the right side of the
strategy canvas.
In the Single case tab of the Test
run panel, select Run this strategy on a data
flow.
In the Data flow field, select your new data flow.
In the Customer ID list, select the ID of a customer.
Sample test data flow run for a customer
Click Run.
Result: The test data flow retrieves the customer data from the
database. The Next-Best-Action strategy then uses the data to decide on the
Next-Best-Action for the customer based on the customer's eligibilities, Interaction
History, and other factors. You can see the decision results directly on the strategy
canvas.
Previous topic
Creating a data flow for testing Next-Best-Action strategy
