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Troubleshooting Paid Media Manager

Updated on August 4, 2022

Use the following troubleshooting tips to help solve issues related to Paid Media Manager configuration.

Pega Customer Decision Hub

Issue: Paid media synchronization and audience count reporting is slow even after enabling elastic search

To improve the performance of the audience count reporting, you should enable elastic search on the paid media master database table. For more information, see "Enabling elastic search for Paid Media Manager" in the Pega Customer Decision Hub Implementation Guide on the Pega Customer Decision Hub product page.

If the performance of the report is slow even though you previously enabled elastic search in your application, enable the dedicated data-data-paidmediamaster search index is available.

  1. In Dev Studio, click Records SysAdminCustom Search Properties.
  2. Open the Data-PaidMediaMaster data instance.
  3. In the Properties section, select the Use dedicated index check box.
  4. Save the Data-PaidMediaMaster data instance.
    Note: Saving the data instance automatically creates the dedicated index.
  5. Run the Data-PaidMedia-.CheckAndBuildReIndex activity to rebuild the data-data-paidmediamaster search index.

Issue: Paid media synchronization job takes more time when the elastic search index is enabled

After enabling the elastic search index, the master table grows, and the paid synchronization job takes longer. To solve this issue, you can disable the dedicated elastic search index.

  1. In Dev Studio, click ConfigureSystemSettingsSearch.
  2. In the Search indexing section, click Dedicated.
  3. Delete the index with the name data-data-paidmediamaster.

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