Understanding Next-Best-Action Designer basics
The Next-Best-Action Designer user interface provides an easy to use, guided way to define, manage and monitor your next-best-actions across your inbound and outbound channels.
Pega Customer Decision Hub
Next-Best-Action Designer lays out the set of steps that need to be completed to fully define your next best actions. Each tab contains a set of metadata that is used by the strategy framework to determine the personalized set of actions for customers.
- Understanding multilevel decisioning and the Context Dictionary
- Next-Best-Action Designer taxonomy
- Next-Best-Action Designer constraints
- Understanding Next-Best-Action Designer engagement policies
- Understanding Next-Best-Action Designer arbitration
- Understanding Next-Best-Action Designer channels
- Understanding the Next-Best-Action strategy framework
- Configuring Next-Best-Action Designer for Pega Customer Service
- Upgrading the Next-Best-Action Designer from legacy versions
Previous topic Improving customer experience with next-best-action on owned channels Next topic Understanding multilevel decisioning and the Context Dictionary