Options in the Availability section determine if an action is active (enabled) or inactive (disabled). The next-best-action strategy framework selects an active action but filters out an inactive action.
The following table describes the fields contained in this section:
|Description / Purpose
|Action is active. The next-best-action strategy framework selects the action.
|Action is inactive. The next-best-action strategy framework filters out the action.
|Within a defined time period
|Action is active only within a time period specified by the Start Date and End Date fields.
|Start Date (displayed when Within a defined time period option is selected)
|Date the action becomes active.
|End Date (displayed when Within a defined time period option is selected)
|Date the action is no longer active.
|Description of the circumstances under which this action is relevant for a customer.
|Description of the circumstances under which this action is eligible for a customer.