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Availability

Updated on August 4, 2022

Options in the Availability section determine if an action is active (enabled) or inactive (disabled). The next-best-action strategy framework selects an active action but filters out an inactive action.

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The following table describes the fields contained in this section:

Input FieldOfferData PropertyDescription / Purpose
AlwayspyIsPropositionActiveAction is active. The next-best-action strategy framework selects the action.
NeverpyIsPropositionActiveAction is inactive. The next-best-action strategy framework filters out the action.
Within a defined time periodNot applicableAction is active only within a time period specified by the Start Date and End Date fields.
Start Date (displayed when Within a defined time period option is selected)StartDateDate the action becomes active.
End Date (displayed when Within a defined time period option is selected)EndDateDate the action is no longer active.
Relevant descriptionWhyRelevantDescription of the circumstances under which this action is relevant for a customer.
Eligibility descriptionEligibilityDescriptionDescription of the circumstances under which this action is eligible for a customer.

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