Users can utilize either of the following mechanisms to create Multi-Channel Campaigns:
- Click the Create button on the Campaigns landing page
- Click the Create a new campaign shortcut widget in the Pega Customer Decision Hub portal Home page
A new Campaign launches with the Campaign display in edit mode. You can start designing your Campaign right from this display.
The Campaign's name must be unique across the system. Unlike some of the other rules (such as action), the same Campaign name cannot be used at different hierarchical levels (Top/Issue/Group). The name must also begin with a letter and should not contain any special characters (except spaces and underscores).