Configuring an outbound email account
Configure the predefined email accounts which Pega Customer Decision Hub uses to send out emails, including messages related to actions or campaigns. Optionally, you can also set up additional email accounts for action-related emails.
Pega Customer Decision Hub
- In App Studio, click .
- Click the Edit icon by a predefined email account to configure
it.By default, Pega Customer Decision Hub includes the following outbound email accounts:
- Default - This account is used to send out most types of emails, including password reset emails, Email and Passbook Treatments in actions, and other internal and external notifications. It is not used for Campaign-related emails.
- PegaMKT-Work - This account is used to send Campaign-related emails, including Campaign Suspended and Campaign Approved notifications.
- Optional: If you want Email, Passbook and Multi Treatments in actions to be sent from a
non-default email address, click Add new to add a new email
Note: After configuring the new email account, select it as the delivery account for the Send Email, Send Passbook, and Send Multi shapes in the actions where you want to use the non-default email address for correspondence.
- Optional: In the Account Availability section, specify delivery time
frames for email related to actions.Select one of the following options:
- Always Available - The account is always available to deliver messages.
- Specify Range - The account only delivers messages during the
specified time range. Specify the following value for the time range:
- From - Start value for the time range, for example, 9.00 AM
- To - End value for the time range, for example, 7.00 PM
- Time Zone - Time zone for the start and end time values. By default, Pega Customer Decision Hub uses the time zone of the current user.
Note: Delivery time frames do not apply to emails which are not related to actions, for example, work object-related notification. Previous topic Configuring the email and SMS accounts used by Pega Customer Decision Hub Next topic Configuring an outbound SMS account