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Configuring overall prioritization

Updated on August 4, 2022

The overall prioritization configuration of a Strategy determines the order in which actions are made to a customer. You must specify the overall prioritization if you configured multiple targeting approaches or if an analytics-driven approach includes more than one business group.

Pega Customer Decision Hub
  • You can configure overall prioritization in the same way as a group or issue-level prioritization. For more information, see Configuring Prioritization.
  • Previous topic Arbitrating over targeting approaches
  • Next topic Configuring the Action Prioritization Strategy objective

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