When configuring analytics-driven targeting approaches for Strategies, or business issue nodes in Next-Best-Action Designer, you must specify how the selected actions should be prioritized. A prioritization Strategy determines the relative priority of actions in the group and ranks them so that the customer is always presented with the right action.
- In the Prioritization section, click Configure.
- In the Configure Prioritization window, select the prioritization Strategy, and then
click Apply.For more information about the window, see the Using a Configuration Modal Window appendix.
Note: The list only shows the Strategies that have the NBACategory custom field set to PRIORITIZATION. New rules created from this window automatically have this custom field set.