Use the on/off toggles to indicate which inbound and outbound channels are active and should be considered for Next-Best-Action.
Pega Customer Decision Hub
- In the Channels tab of the Next-Best-Action Designer, in the Channels section, review the active toggles.
- If you want to disable a channel for Next-Best-Action, set the related toggle to
OFF.If a channel is toggled off, its status is stored in a Decision decision data rule (DDR) and the related part of the strategy framework is turned off. Setting the toggle to on reactivates the related part of the strategy framework.
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