Enabling channels and defining triggers
Select the channels which you use to communicate with your customers, as well as the triggers that cause Pega Customer Decision Hub to decision on Next-Best-Actions.
Pega Customer Decision Hub
- Understanding channels
- Enabling channels
- Adding additional channels to Next-Best-Action Designer
- Configuring additional channels for use with volume constraints
- Defining real-time container triggers
- Defining real-time event triggers
- Configuring a recurring schedule for Next-Best-Action
- Defining triggers for paid media
- Frequently asked questions about channels
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